Technical documentation
Hardware & printing
Supported cameras and printers, workstations, connections, media, and symptom-based troubleshooting.
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Hardware & printing help
Start with the section that best describes what you are trying to do. Troubleshooting articles are organized by the symptom you can see.
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Orientation, indexes, and the best first guide for this product.
GuideSupported cameras for TEPS TriPrismCheck the legacy Canon and Nikon direct-connect compatibility matrix before changing cameras or macOS.→
GuideSupported printers and output methodsReview the complete printer list carried forward from the TEPS X Share support library and the available alternate output paths.→
TroubleshootingCamera troubleshootingRecover a lost direct-connect camera, reduce red eye, or diagnose an unexpected TEPS quit.→
Troubleshooting & compatibility
Diagnose symptoms, recover production, and check supported hardware or software.
TroubleshootingTroubleshoot a printer that is not respondingCheck connection, queue, media, and application status in a reliable order.→
TroubleshootingComputer troubleshooting and the 50% ruleIsolate power, display, startup, and freezing problems one connected device at a time.→
TroubleshootingPrinter troubleshootingWork through missing-printer, failed-print, paper-jam, and slow-printing symptoms.→
Legacy guideTroubleshoot a computer with no powerCheck power, cables, connected devices, and accessible internal components in a safe order.→
Legacy guideTroubleshoot a black monitorUse monitor lights, cables, startup behavior, PRAM, safe mode, and isolation tests to find a black-screen problem.→
Legacy guideTroubleshoot a Mac that starts to a gray screenIsolate connected devices and use startup troubleshooting for a solid gray screen.→
Legacy guideTroubleshoot a flashing folder at startupReconnect the startup disk, choose a startup volume, run Disk Utility, or reinstall macOS when required.→
Legacy guideTroubleshoot intermittent computer freezingCheck power and peripherals, repair the disk, and identify unresponsive or resource-heavy applications.→
Legacy guidePrinter does not appear in Print CenterCheck printer power, USB, model support, and the installed TEPS version.→
Legacy guidePrinter appears but cannot printVerify power and USB, clear the spool, then restart the printer and computer.→
Legacy guideClear a printer paper jamPause the spooler, power-cycle the printer, remove damaged media carefully, reload, and test.→
Reference
Commands, specifications, historical notices, and other reference material.