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Troubleshoot intermittent computer freezing

Use this hardware and macOS checklist to isolate intermittent freezes on a production workstation.

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Freezing checklist

Legacy documentationThis procedure is preserved for systems that still run this software or hardware generation. Confirm the application and macOS version before making changes.

HARDWARE PROBLEMS - COMPUTER FREEZES

  1. Confirm good power and power strips (1 or more strips?)
  2. Check all cables and power cables
  3. Try another working power cable (from printer, etc.)
  4. If networked, check hub/network power
  5. Run Disk Utility
    • Try First Aid on the Disk
  6. Note What you are doing when you experience the issue. Attempt to isolate if it's a specific application.
  7. When the issue is happening go to an Application called "Activity Monitor"
    • Look for any application that may not be responding
    • Look for applications that are using a significant amount of resources.
    • Quit and relaunch any unresponsive apps or apps using a significant number of resources.
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