Real application support

Contact TriPrism Support

Tell us what is happening, which application is involved, and what you have already tried. Your request is stored before delivery so it is not lost if an email service is temporarily unavailable.

Direct support

You can still call or email us.

We have never hidden our support team behind a form, and we are not starting now.

Phone support (858) 683-1560 Email support support@triprism.com

A support day

Pacific Time

Checking Pacific time…Finding today’s current support period

Now
7 a.m.
Extended support beginsProduction emergencies for Software Suite customers
9 a.m.
Office hours beginStandard phone and email support for all supported products
5 p.m.
Extended support resumesProduction emergencies for Software Suite customers
Midnight
Support closesRequests remain safely queued for the next support period

Individual-product coverage: 9 a.m.–5 p.m. Pacific, Monday–Friday. Software Suite coverage: 7 a.m.–midnight Pacific.

If production is stopped, select that option in the form and include the best callback number.

Open a support request

Give the engineer a useful head start.

Fields marked “required” are necessary to route and investigate your issue.

Name required Email required Phone Organization

Application or system required

Current impact required Question or degraded operationWork can continue, or this is a setup/how-to question. Production is stoppedThe affected station or workflow cannot continue operating.

Subject required What happened? requiredInclude the application version, macOS or Windows version, exact error text, affected station, when it began, and steps already tried. Do not include passwords, license keys, payment information, or guest personal data.

We use this information only to respond to and document your support request. See our privacy notice.