TriPrismHelp Center
TroubleshootingHardware & printing

Camera troubleshooting

Use these checks from the original TriPrism camera support guide to isolate common capture problems.

In this article

“Cannot Find Camera Unit”

  1. Return to Main and quit TEPS.

  2. Disconnect the camera cable and the power adapter or battery.

  3. Wait 15 seconds.

  4. Reconnect the camera cable and power.

  5. Launch TEPS, then select Start Sitting.

TEPS quits when a sitting starts

Remove the memory card from the direct-connected camera and try again. If no card is installed, test with a compatible camera card inserted.

Reduce red eye

Raise or reposition the flash and adjust its angle away from the lens axis. Camera and flash geometry can create red eye even when the software and camera connection are working normally.

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